We offer the following DIR contract vehicle to our government customers:

DIR-TSO-3136 Education IT Products and Related Services

DIR Contact: Tom Hay

Email: tom.hay@dir.texas.gov
Phone: (512) 936-7199
Fax: (512) 475-4759

Vendor Name:
Johnston Technical Services, Inc. Dba: JTS

DIR Vendor ID: 1752621300800

JTS Contact: Kyle Fuller

Email: kyle@jts.net
Phone: (972) 620-1435 x125

These may be sent via email to sales@jts.net or faxed to 972-247-5023. All quote requests should reference “DIR Quote Request.”

How to Order

• Generate a purchase order, made payable to JTS. Note: You must reference Contract Number DIR-SDD-1762 and the JTS Quotation Number on your purchase order.
• All order forms must be submitted with a signed copy of the entity’s purchase order
• All order forms must include a legible PHYSICAL SHIP TO address (not a P.O. Box number) and a contact name, telephone number, and e-mail address for this address.
• All order forms must include a legible INVOICE TO address, a contact name, and telephone number for this address.
• Products being ordered must be indicated on the order form correctly.
• The total products listed on the order form must match the total products ordered on the purchase order (price, quantity, and description).
• Fax your purchase order to JTS at 972-247-5023 or email to sales@jts.net.

Huawei

Huawei is a leading global information and communications technology (ICT) solutions provider with the vision to enrich life through communication. Driven by customer-centric innovation and open partnerships, Huawei has established an end-to-end ICT solutions portfolio that gives our customers competitive advantages in telecom and enterprise networks, devices and cloud computing. Huawei’s 150,000 employees worldwide are committed to creating maximum value for telecom operators, enterprises and consumers. Our innovative ICT solutions, products and services have been deployed in over 170 countries and regions, serving more than one third of the world’s population. Founded in 1987, Huawei is a private company fully owned by its employees. www.huawei.com

APPENDIX C – PRICING INDEX DIR-TSO-3136
JOHNSTON TECHNICAL SERVICES INC.

Contract Discount Schedule

Pricing Sheets

HUAWEI

All products sold under this DIR contract contain the standard manufacturer warranty. The standard JTS warranty on all installation and maintenance services is one (1) year from date of performance.

JTS has a one (1) business day response turnaround policy for all product warranty and manufacturer maintenance agreement inquiries.

All product and service inquiries will be processed at the following location:
5310 S. Cockrell Hill Road, Dallas, TX 75236.

All returns, exchanges, and/or defective products purchased must be reported within 30 days of receipt. Upon contact, a Return Merchandise Authorization (RMA) number will be issued. The RMA number is required to complete any return transaction within 30 days of receipt of the product. Freight charges on all returns are FBO shipping point.

Except for products found defective upon installation, all hardware products must be returned in their original packaging. Some manufacturers charge a restocking fee for hardware products. This fee is determined on a case-by-case basis.

Requests for returns due to incorrect ordering by the customer will be handled on a case-by-case basis. If JTS cannot authorize the return, the customer will be required to pay for the product. If the return is authorized, the customer is responsible for the cost of returning the product. A replacement product will not be shipped until the vendor has received the merchandise being returned.

If the return is due to a defective product or the wrong product shipped, JTS is responsible for the cost of returning the product.

Any attempts to return merchandise after 30 days of receipt must be made directly with the manufacturer of the product. See the manufacturer’s warranty for more information.