We offer the following DIR contract vehicle to our government customers:

DIR-CPO-6090 Contract, Emergency Preparedness, Disaster Recovery Information Technology (IT) Products and Related Services

DIR Contact: Yessenia Rodriguez

Email: yessenia.rodriguez@dir.texas.gov
Phone: (512) 475-4891
Fax: (512) 475-4759

Vendor Name:
Johnston Technical Services, Inc. Dba: JTS

DIR Vendor ID: 1752621300800

JTS Contact: Kyle Fuller

Email: kyle.fuller@jts.net
Phone: (972) 620-1435 x125

DIR

LINK: DIR Cooperative Contracts Program Overview

These may be sent via email to sales@jts.net. All quote requests should reference “DIR Quote Request.”

How to Order

• Generate a purchase order, made payable to JTS. Note: You must reference Contract Number DIR-CPO-6090 and the JTS Quotation Number on your purchase order.
• All order forms must be submitted with a signed copy of the entity’s purchase order
• All order forms must include a legible PHYSICAL SHIP TO address (not a P.O. Box number) and a contact name, telephone number, and e-mail address for this address.
• All order forms must include a legible INVOICE TO address, a contact name, and telephone number for this address.
• Products being ordered must be indicated on the order form correctly.
• The total products listed on the order form must match the total products ordered on the purchase order (price, quantity, and description).
• Email your purchase order to JTS at sales@jts.net.

Dragonwave_logo

DragonWave is a leading provider of high-capacity packet microwave solutions that drive next-generation IP networks. DragonWave’s carrier-grade point-to-point packet microwave systems transmit broadband voice, video and data, enabling service providers, government agencies, enterprises and other organizations to meet their increasing bandwidth requirements rapidly and affordably. The principal application of DragonWave’s products is wireless network backhaul. Additional solutions include leased line replacement, last mile fiber extension and enterprise networks. DragonWave’s award winning Horizon® solutions are known in the industry for their leading capacity, reliability, and spectral efficiency.

JTS is a certified distributor of GE MDS radios and routers. GE MDS provides best-in-class communication solutions supported by over 30 years of experience in the industry. Their portfolio includes a broad range of wireless radios and LTE cellular routers with exceptional performance and industry leading security and networking capability. With many legacy devices in the field today, GE MDS offers migration solutions to evolve your networks. GE MDS brings industry leading experience to your applications worldwide.

Johnston Technical Services, Inc. JTS Logo

Services by JTS | Johnston Technical Services, Inc. are offered under this contract. JTS is a one-stop shop for the design, planning, project management, installation, maintenance, and monitoring of network infrastructure to support your voice, video, and data needs. We specialize in unlicensed and licensed microwave radio installation services. With over 38 years of experience in electronic systems integration, we delight our customers in exceeding their expectations due to the flexibility, industry knowledge, and professionalism we provide.

APPENDIX C – PRICING INDEX DIR-CPO-6090
JOHNSTON TECHNICAL SERVICES INC. (dba JTS)

Contract Discount Schedule

Pricing Sheets

All products sold under this DIR contract contain the standard manufacturer warranty. The standard JTS warranty on all installation and maintenance services is one (1) year from date of performance.

JTS has a one (1) business day response turnaround policy for all product warranty and manufacturer maintenance agreement inquiries.

All product and service inquiries will be processed at the following location:
5310 S. Cockrell Hill Road, Dallas, TX 75236.

All returns, exchanges, and/or defective products purchased must be reported within 30 days of receipt. Upon contact, a Return Merchandise Authorization (RMA) number will be issued. The RMA number is required to complete any return transaction within 30 days of receipt of the product. Freight charges on all returns are FBO shipping point.

Except for products found defective upon installation, all hardware products must be returned in their original packaging. Some manufacturers charge a restocking fee for hardware products. This fee is determined on a case-by-case basis.

Requests for returns due to incorrect ordering by the customer will be handled on a case-by-case basis. If JTS cannot authorize the return, the customer will be required to pay for the product. If the return is authorized, the customer is responsible for the cost of returning the product. A replacement product will not be shipped until the vendor has received the merchandise being returned.

If the return is due to a defective product or the wrong product shipped, JTS is responsible for the cost of returning the product.

Any attempts to return merchandise after 30 days of receipt must be made directly with the manufacturer of the product. See the manufacturer’s warranty for more information.